Terms of Service
Overview
These Terms of Service govern your access to and use of Nexus eSIM, including our website, customer account, eSIM products, and data plans. By using our services, you agree to these Terms.
Eligibility
You confirm that you are at least 18 years old, or that you have the legal capacity and permission required to enter into a binding agreement under applicable law.
Our service
Nexus eSIM provides digital eSIM data plans for supported countries and regions. eSIM delivery is electronic and may include a QR code, activation code, or manual installation details.
Coverage, speed, and availability may vary by destination, local network conditions, device compatibility, and operator restrictions.
Your account
You are responsible for keeping your login details secure and for all activity under your account. You agree to provide accurate and complete information when placing an order or contacting support.
Device compatibility
Before purchasing, you are responsible for confirming that your device is unlocked and supports eSIM technology. Some devices, models, or carrier-locked phones may not support eSIM installation.
Orders and activation
After successful payment, eSIM details are delivered digitally. Once an eSIM has been issued, installed, or activated, it may not be reusable, transferable, or replaceable unless clearly stated otherwise.
Prices and payments
Prices are shown in the currency displayed at checkout and may include applicable taxes or processing fees where shown. Payments are processed by secure third-party payment providers.
We may update prices at any time, but completed orders are not affected by later price changes.
Allowed use
You agree not to misuse our services, attempt unauthorized access, resell or redistribute eSIM services without permission, interfere with network systems, or use the service for illegal, abusive, or fraudulent activity.
Refunds
Refunds are reviewed under our Refund Policy. Because eSIMs are digital products, refunds may be limited once an eSIM has been delivered, installed, activated, or used.
Service availability
We work to keep the service reliable, but we cannot guarantee uninterrupted, error-free, or perfect network availability. Maintenance, local operator issues, device limitations, or third-party outages may affect service.
Intellectual property
All website content, branding, design, graphics, text, and software belong to Nexus eSIM or its licensors and may not be copied, reproduced, or distributed without permission.
Limitation of liability
To the maximum extent permitted by law, Nexus eSIM is not liable for indirect, incidental, special, or consequential damages, including loss of data, loss of profit, or service interruption. Our total liability for any claim is limited to the amount paid for the affected service.
Changes to these Terms
We may update these Terms from time to time. Continued use of our services after changes are published means you accept the updated Terms.
Contact
If you have questions about these Terms, please contact us through the contact details available on our website.