Privacy Policy
Overview
This Privacy Policy explains how Nexus eSIM collects, uses, protects, and stores personal information when you browse our website, create an account, purchase an eSIM, or contact our support team.
Information we collect
We may collect your name, email address, phone number, billing details, account information, order details, selected destination, ICCID, activation details, QR code information, device/browser information, IP address, language preference, and support messages.
Payment details are handled by secure third-party payment providers. We do not store full card numbers on our servers.
How we use your information
We use your information to process orders, deliver eSIM activation details, manage your account, send order confirmations, provide customer support, prevent fraud, improve our website and services, comply with legal obligations, and send service or promotional messages where allowed.
eSIM providers and service partners
To deliver your eSIM, we may share the minimum required order and activation information with trusted eSIM providers, network partners, payment processors, hosting providers, email services, analytics tools, fraud-prevention tools, and support systems.
These partners may only use the information for the service they provide to us. We do not sell your personal information.
Cookies
We may use cookies and similar technologies to keep the website working properly, remember preferences, measure performance, understand traffic, and improve your experience. You can control cookies in your browser settings, but some features may not work correctly without them.
Security and data retention
We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. No online service can be guaranteed 100% secure.
We keep personal data only as long as needed for service delivery, account management, transaction records, fraud prevention, dispute handling, and legal, tax, or accounting requirements.
Your rights
Depending on your location and applicable law, you may have the right to access, correct, update, delete, restrict, or object to the processing of your personal data. You may also withdraw consent when processing is based on consent.
International data transfers
Because eSIM services rely on international network and technology partners, your information may be processed outside your country. Where required, we take reasonable steps to protect transferred data.
Children’s privacy
Our services are not intended for children below the legal age required in their location. We do not knowingly collect personal information from children.
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the date they are published.
Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact us through the contact details available on our website.